Mountaintop Golf & Lake Club is a private family club nestled in the Blue Ridge Mountains of western North Carolina. Our mission is to deliver high quality experiences through services focused on our Core Values and aimed at enriching the lives of each club member at Mountaintop! Because of our culture and focus on providing outstanding services, we are confident that your employee experience here will be inspiring and rewarding.

Job Title: Hospitality / Security Staff

Reports To: Hospitality / Security Director

Status: Non-Exempt

Job Type: Full-time, year round

Pay Rate: The rate of pay listed on job boards are auto-generated numbers.

Mountaintop’s actual rate of pay will be determined during the hiring process.

Position Summary: Supports the Hospitality/Security Dept. by enforcing the club’s operational procedures in order to maintain an even and safe flow of traffic, to direct members, guests, and visitors to their destination.

Essential Duties and Responsibilities:

• Greet all members, guests and visitors with enthusiasm, confidence, and an eagerness to assist.

• Maintain a friendly, helpful demeanor at all times.

• Maintain key control for Club Operations and Homeowners.

• Secure and report all lost and found items to Member Services.

• Maintain an incident report log and communicate any occurrences to the Hospitality/Security Director.

• Offer members and their guests complementary bottled water.

• Welcome new club members and greet all returning club members during their visits to the club.

• Enforce all club rules and regulations governing the use of Mountaintop facilities.

• Responsible for maintaining operation in accordance with all local and state laws.

• Operate and maintain Main Gate and Back Gate with knowledgeable, competent personnel.

• Inspect work area and vehicles on a daily basis throughout your shift to ascertain any maintenance, repairs, or additional needs.

• Practice high visibility at the Main Gate while receiving residents and guests and to ensure prompt, efficient and knowledgeable service.

• Maintain all equipment and systems relevant to the Hospitality / Security Department.

• Weekly scheduling of all department staff members.

• Handle member problems and issues professionally and knowledgeably and refer them to Hospitality/Security Director for review.

• Attend all relevant department operations meetings.

• Complete daily, weekly, and monthly reports as required.

• Support the Club Standards manual.

• Maintain maintenance and inventory management of equipment.

• Coordinate with management on any community relations endeavors.

• Assist with any special projects that are assigned by management.

• Deliver newspapers to Clubhouse, General Store and residents.

• Pick up lunch for Gates and General Store.

• Load and deliver wood to Guardhouse, General Store. Monitor traffic speeds.

• Monitor all construction sites to ensure all workers have proper work passes.

• Trash pick-up for all residents on property every Mon, Wed, Fri.

• Make sure that first aid kits and tool kits are up to date and well stocked.

• Make sure that all the roads are passable during inclement weather.

• Enforce employee parking rules during the season.

Physical Requirements:

• Prolonged periods of driving, standing and walking.

Benefits:

We offer competitive pay and a wide range of benefits for eligible employees.

• 401(k)

• Health Insurance

• Dental Insurance

• Vision Insurance

• Accident Insurance

• Life Insurance

• Paid Time Off

• Jury Duty and Bereavement Leave

• Complimentary Shift Meal

• Employee Recognition Programs

• Employee Discounts on select merchandise and services

• Employee Golf Privileges